Frequently asked questions

Here you will find answers to questions about purchasing equipment, working conditions, confidentiality, and its use. If you need help with selection, you can get a consultation.

PURCHASING AND WORKING WITH THE COMPANY

How does purchasing equipment work?

The process is simple:

• you describe the task

• we clarify the details

• we select suitable solutions

• we agree on delivery

This helps avoid purchasing unsuitable equipment.

Can equipment be purchased without a consultation?

Yes, if you know exactly what you need.
However, in most cases, preliminary selection is recommended because the equipment differs in capabilities and purpose.

Why are there no prices on the website?

The cost depends on:

• equipment configuration

• tasks

• scope of supply

Therefore, the exact price is determined after the requirements are clarified.

Do you work as a store or as a technical company?

The main focus is on selecting and supplying equipment with practical application in mind.
This reduces the risk of making the wrong choice.

Can I get a consultation before purchasing?

Yes. You can describe the situation, and possible solution options will be offered to you.

Is a consultation mandatory?

No.
However, for complex tasks, it significantly improves the effectiveness of the choice.

How long does equipment selection take?

Usually from a few minutes to one business day, depending on the task.

DELIVERY AND PAYMENT

How is delivery carried out?

Delivery is carried out through standard logistics services.
Terms and method are agreed individually.

Which regions do you deliver to?

Delivery is possible nationwide.
Additional conditions are discussed separately.

Can I pick up the equipment?

Yes, by prior agreement.

What payment methods are available?

Standard payment methods are available:

• cashless payment

• other options by agreement

Are supporting documents provided with the purchase?

Yes. If necessary, all required supporting documents are provided.

CONFIDENTIALITY AND SECURITY

Will my request remain confidential?

Yes. Information about requests and equipment selection is not shared with third parties.

Are inquiries recorded?

Inquiries are used only to process the request and are not distributed.

Can I get a consultation anonymously?

Yes, you may avoid disclosing unnecessary information if it does not affect the choice of solution. Your request will be completely anonymous.

How safe is purchasing this type of equipment?

Purchasing and using information protection equipment is a normal practice when legislation is observed.

WARRANTY AND RELIABILITY

Is there a warranty for the equipment?

Yes, warranty terms depend on the specific device and supplier.

What should I do if the equipment is not suitable?

Possible solutions are discussed individually, depending on the situation and condition of the equipment.

Is the equipment checked before shipment?

Yes, before transfer, the equipment undergoes a basic functionality check.

Is this original equipment?

Verified devices from manufacturers and specialized suppliers are supplied.

EQUIPMENT AND APPLICATION

What is technical information protection?

It is a set of methods and equipment for detecting and preventing information leakage through technical channels.

In what situations is this equipment used?

• inspection of premises

• negotiation protection

• radio signal monitoring

• ensuring confidentiality

Can I detect eavesdropping devices on my own?

Yes, but the result depends on the level of equipment and experience.

Can a hidden camera be found?

Yes, using specialized devices.
Different types of cameras require different detection methods.

Can switched-off devices be detected?

Not always.
If the device is not transmitting a signal, detection becomes much more difficult.

How does professional equipment differ from regular equipment?

It is:

• more accurate

• more sensitive

• designed for systematic work

Can inexpensive devices be used?

Yes, but with limitations in effectiveness.

What is TSCM equipment?

These are specialized tools for detecting technical information leakage channels.

Can the equipment be used without experience?

Basic devices – yes.
Complex systems require an understanding of operating principles.

How long does an inspection take?

From 15 minutes to several hours, depending on conditions.

How can a conversation be protected?

The following are used:

• noise generators

• radio signal monitoring

• inspection of the premises

Does this provide full protection?

No. It reduces the risk but does not eliminate it completely.

How to choose the right solution?

The choice depends on the task, conditions, and risk level.

What is better for an apartment?

Usually portable detectors.

What is better for an office?

More comprehensive solutions are most often used.